For help, email support@storyrush.app. Never send your password, Apple ID password, full payment details, authentication token, or a signed transaction payload.
Playback help
- Confirm the device has a stable internet connection.
- Close and reopen the episode, then use the player's Retry action.
- Restart StoryRush and confirm you are using the latest available version.
- If the issue continues, include the drama and episode title, device model, iOS version, and approximate time of the problem.
Login and account state
Sign in with the same provider and StoryRush account used previously. Balance, entitlements, and cloud progress are scoped to that account. Guest state may be device-dependent. When switching accounts, verify the correct account is shown before purchasing or unlocking content.
Coins, purchases, and locked episodes
Apple coin packages are consumable purchases. After a successful purchase, StoryRush independently verifies the transaction before crediting coins. Buying coins does not automatically unlock an episode; choose the episode and confirm its separate coin unlock.
If Apple completed a purchase but coins do not appear, restart StoryRush while online and sign in to the same StoryRush identity so unfinished processing can reconcile. If the balance is still wrong, contact support with the product ID, a redacted transaction identifier, purchase date, and the StoryRush account email or provider. Do not purchase again solely to recover a missing credit.
Apple controls payment cancellations and refund requests. Use Apple's official purchase-history and refund channels for billing requests.
Progress and account recovery
Authenticated accounts synchronize watch progress, coin balance, and entitlements through StoryRush servers. For progress issues, identify the drama, episode, and approximate playback position. Guest progress may remain local until a supported account upgrade or migration occurs.
Privacy and account requests
Signed-in users can use the in-app account-deletion flow where available. You may also email support to request access, correction, or deletion. We may need to verify account ownership. Limited transaction, fraud-prevention, or legal records may be retained where required.